Privacy Policy

Realtime Comms Ltd operates Select, an inference routing and model access service. Realtime Comms Ltd is registered in England and Wales under company number 15584611.

Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

For account, billing, website, security, and service administration data, Realtime Comms Ltd is generally the controller. For personal data contained in prompts, messages, files, code, tool outputs, or other API request content, our role may depend on the customer's use case.

Contact: hello@select.ax.

We do not sell personal data. We do not use Customer Content to train our own general-purpose AI models unless we have separately agreed this with you.

Where UK GDPR applies, we rely on one or more of the following lawful bases:

We may share personal data with:

Upstream providers may process Customer Content to return model outputs and may apply their own technical, security, abuse prevention, and retention practices. Customers should avoid sending highly sensitive data unless appropriate written terms are in place.

Select may involve providers and infrastructure located outside the UK or European Economic Area. Where required, we use appropriate safeguards for international transfers, such as adequacy regulations, standard contractual clauses, the UK International Data Transfer Agreement or Addendum, or other lawful transfer mechanisms.

We keep personal data only for as long as reasonably necessary for the purposes described in this Policy. Account records are kept for the life of the account and a reasonable period afterwards. Billing, payment, and accounting records are typically kept for up to 6 years or longer if required by law.

API usage metadata, Customer Content, support correspondence, and security logs are kept as needed for billing, debugging, security, abuse prevention, dispute handling, analytics, legal obligations, and service operation.

We use reasonable technical and organisational measures to protect personal data, including access controls, API key hashing, operational monitoring, and secure infrastructure practices. No online service is completely secure. Customers are responsible for protecting their own systems, API keys, prompts, files, outputs, and integrations.

Depending on where you live and the applicable law, you may have rights to:

If you are an end user of one of our customers, please contact that customer first. In many API use cases, we process Customer Content on behalf of the customer and must follow the customer's instructions.

We may send service updates and transactional messages. We will only send marketing communications where permitted by law, and you can opt out of marketing emails.

The Select website and dashboard may use cookies or similar technologies for authentication, security, preferences, analytics, or service operation. Before launch, we should confirm the exact cookies and analytics tools used and add a cookie table if non-essential cookies are enabled.

Select is not intended for children. You must not use Select to knowingly submit children's personal data unless we have expressly agreed appropriate written terms and safeguards.

Select routes requests between AI models and may use automated scoring or routing logic to choose a provider or model. This routing is used to deliver the service. We do not intend this routing to make legal or similarly significant decisions about individuals.

Customers are responsible for ensuring that their own use of AI outputs complies with applicable law, including any rules on automated decision making.

If you have a privacy concern, contact us first at hello@select.ax. If UK GDPR applies, you may also complain to the UK Information Commissioner's Office at https://ico.org.uk/.